May 8·edited May 8Liked by John Proffitt, Sarah Gray
I'm a big fan of government doing a better job of listening, and a big fan of GXFoundry -- so I'm not surprised you guys are focused on doing a better job in that area! Sarah, you're spot on when it comes to making listening a habit. Don't do just one survey -- *keep* doing them so you can track trends. Finding multiple ways to listen is another key. Our customers will tell us so much, if we are but willing to listen. Shameless plug: I wrote a three-part series on listening for my Good Government Files newsletter. Here's a link to the last one, which includes links to the other two. https://willhampton.substack.com/p/listen-up-but-only-if-you-want-to
Keep up the great work, GXFoundry! Gov IT leaders across the country would do well to listen to you.
I'm a big fan of government doing a better job of listening, and a big fan of GXFoundry -- so I'm not surprised you guys are focused on doing a better job in that area! Sarah, you're spot on when it comes to making listening a habit. Don't do just one survey -- *keep* doing them so you can track trends. Finding multiple ways to listen is another key. Our customers will tell us so much, if we are but willing to listen. Shameless plug: I wrote a three-part series on listening for my Good Government Files newsletter. Here's a link to the last one, which includes links to the other two. https://willhampton.substack.com/p/listen-up-but-only-if-you-want-to
Keep up the great work, GXFoundry! Gov IT leaders across the country would do well to listen to you.